This Privacy Policy describes how ACTIVPULSE BOOKING PRIVATE LIMITED ("ACTIV", "we", "our", "us") collects, uses, and protects information of both users and venue partners using the ACTIV platform.
01 Scope
This policy applies to:
- End users booking activities
- Venue partners listing services
02 Information We Collect
From Users
- Name, phone number, email
- Booking details and preferences
- Location data
From Venue Partners
- Business name and details
- KYC documents (ID, bank details, GST if applicable)
- Pricing and service information
Payment Information
- Processed via third-party gateways
- ACTIV does not store card details
03 How We Use Information
We use data to:
- Enable bookings and transactions
- Match users with relevant activities
- Process payments and payouts
- Verify partners (KYC)
- Improve platform experience
- Prevent fraud
04 Data Sharing
We may share data with:
- Venue partners (to fulfill bookings)
- Payment gateways
- Service providers
We do not sell personal data.
05 Data Security
We implement reasonable safeguards, but no system is completely secure.
06 Data Retention
We retain data:
- As long as the account is active
- As required by law
07 User & Partner Rights
You may:
- Access or update your data
- Request deletion
- Contact support
08 Cookies & Tracking
Used for:
- Analytics
- Personalization
09 Children's Use
- Platform intended for 18+ users
- Minors must use under guardian supervision
10 Updates
We may update this policy periodically. Continued use of the platform implies acceptance of the updated policy.